Bekimon taking Calls in a Call Center

Ang tarush tarush ni Beklu! Bringing you something to smile on a Happy Friday! ^_^

ANAK: NAY Nagwowork kana? NANAY: Anek? Workibells na watashi? Hmmm... Ayyyy! May Call-lelembang na... HELLER?!?!? mmmmmmm... Anekwaboom? mmm... helplaloo kitey? mmmm...
(caller nagrereklamo) AY! Sorry naman teh! Tama!
KOREKsyunal babaeng kriminal nahulog sa kanal patay! (caller nagtatanong ng direksyon)
mmm.... ohhh ganitey ha... iiskemper mo yung churva. pag nakemeroo mo yung chenelyn, krumosok ka ditey... kananchboom, kaliwatchi tas dire direcho boom boom... mmmm tama...
anek? mmmmm bye bye loo!! kawti! ANEK? ayyy. (caller gets IRATE because of the wrong direction)
NA-IRATE SI BAKLA! Ohhh gora na! mmmmgora gora! babuskibells... oo... ooo..salamatboomboom. babooo! PSSST! juwi na tayey anak! KROPOS NA AKO.. kropos na ang workaloo... tayey na!!!
ANAK: heheheh
*Thanks: Bern Josep of Facebook

US Senator wants disclosure on Outsourced Calls

A Challenge to International Call Centers. A new bill would make companies tell customers when calls are transferred out of the U.S. 

My first work was in a call center as a technical support. Whenever I was asked "Where are you located?", I actually have a pre defined scripted answer... "Due to security reason, we are not allowed to divulge that information". Back then, the reason I know why we are not allowed to tell customers that we are located in the Philippines is because the bosses still want the callers to think that their call was being picked up by someone from US customer service. Call center was still starting then... and American companies still dont want their customers to know that they route their call overseas. As agents, we are also given American accent trainings to make us sound more convincing. That is where I learned to say words from "-tion" to "-shen" where "in-ter-net konneksyon" became "innernet conn-neck-shen". Hahaha!...

Then today, I read from a Yahoo! article that Chuck Schumer, a senator from New York wants U.S. companies to disclose all outsourced calls and tell customers where their calls are being routed. He said he will push legislation to reduce companies outsourcing and bring back outsourced jobs to the US.

If this will happen, will companies pull-out their outsourced jobs from Philippines? Nakow!... marami rami ding Pilipino ang mawawalan ng trabaho kung ganun? Aside from that, most fresh graduates now a days are into call center.

NEW YORK (Reuters) – In a bid to reduce outsourcing of U.S. jobs, a Democratic senator said on Sunday he will push legislation to make companies inform customers when their calls were being transferred outside the United States and charge companies for those transferred calls.
"This bill will not only serve to maintain call center jobs currently in the United States, but also provide a reason for companies that have already outsourced jobs to bring them back," Senator Charles Schumer said in statement.
Customers calling 800 numbers are often transferred overseas, and in such cases the bill would mandate that callers be told where their calls were rerouted.
Companies would also be required to certify to the Federal Trade Commission annually that they were complying with the requirement, and face penalties if they did not certify.
Schumer's bill would also impose a $0.25 excise tax on any customer service call placed inside the United States which is transferred to an agent in a foreign location. The fee would be assessed on the company that transferred the call.
Customer service call centers have become increasingly popular with businesses in recent years to deal with questions ranging from billing to technical support.
But the practice brings frequent complaints from customers who say their issues are not resolved or that representatives are merely providing scripted responses.
Schumer said the most popular countries for outsourcing of U.S. call centers included India, Indonesia, Ireland, the Philippines and South Africa, places where workers generally receive lower wages and work longer hours than their U.S. counterparts.  - soure. Yahoo! News

Photo credits: www.customerserviceking.com/2007/08/page/2/

Are you sure you wanna be Part of the Call Center Industry?

Many students will be graduating this school year. Job hunting season na naman sa Pinas. And my bro has a big career dilemma. Bro, are you sure you wanna leave being a Marketing Manager for one of the biggest fast-food restaurant in the Philippines to be part of the call center industry?

Be sure to have alot of patience.... energy.... and tolerance for difficult people. Then read my entries about Call Center Life.

Buhay Call Center - Where are you located?

A very Funny American let loose on an Indian Call Center. I love this... Makes me laugh everytime.

Buhay Call Center - MUTE button should be your Best Friend

Clip from a movie. Two guys working in a call center. The movie is called "Big Nothing". It stars David Schwimmer and Simon Pegg.

Buhay Call Center - CSR Fashion Style

How to spot a call center dude.

Buhay Call Center - Please Call Again Later

The CSR (Customer Service Representative) is on break.

Buhay Call Center - The Side Effects

Eto ang mga side effects ng pagtatrabaho sa mga call centers...
1. dahil halos di na kayo nagkikita ng nanay at tatay mo, ang tawag
na nila sayo ay "boarder" at sinisingil ka na nila sa upa mo! (uy magbayad ka!)
2. pag sa sagot ka ng telepono, lagi na lang may opening spiel...exampol : ring ! ring ! ....tenk u for calling... this is (name), how may i help you?
3. eksperto ka na sa power nap, yung mga 15min break nyo, itinutulog
mo na lang...para fresh pagka kolls uli, mya na yung 1 hour nap...
4. di mo na alam bumiyahe pag may araw, nalilito ka bakit andaming
tao, at bakit di na dumadaan ang dyip dun sa mga kalsada na 1
way....
5. mas sanay ka ng matulog ng nakabussiness attire...na mimiss mo yung
matigas na sahig ng opisina nyo...tsaka yung malamig na aircon.
6. sanay kang maglaka-lakad ng nakamedyas.
7. an tawag mo sa mga friends mo...dude, bro, coach, tl, sup.
8. di na dugo ang dumadaloy sayo, kape na. nung nagpaospital ka ang
nilagay sayo dextrose na my instant coffee.
9. sanay kang makipagusap kahit tulog...pagtinanong ka ng kahit ano,
tama ang sagot mo...ummmm naghihilik ka pa hayup ka!
10. tadaaaaa! nag sasalita ka sa pagtulog mo, pati kols mo
napapanaginipan mo, at minsan, sinampal ka ng kapatid mo dahil nagsisigaw
kang sup call! sup call! sup call!
11. pumuputi ka na dahil di ka na naaarawan.
12. sanay ka nang matulog kahit maingay sa loob at labas ng bahay nyo.
13. kinalimutan ka na ng mga kaibigan mo dahil existing ka lang pag tulog na sila.
14. sanay ka na sa mga prank callers at mga death treats na nakasulat lang.. sa dami ba naman ng ma-encounter mong ganito gabi-gabi sa trabaho eh.
15. di ka na sanay sa traffic. papasok at pauwi sa trabaho walang traffic.
16. di na tama ang oras ng pagkain mo. breeakfast mo ay hapunan na. lunch mo sa madaling araw. dinner mo pag uwi mo sa umaga. pag Rest Day mo naman at natulog ka sa gabi, magigising ka pa din pag madaling araw na. iba na ang body clock mo.
17. lahat ng kasabay mo sa jeep pag papasok ka, pagod na. ikaw lang ang bagong ligo at bagong gel.18. maski sa bahay, mabilis kang kumain.
19. Hinde ka na kilala ng aso nyo.
20. tawag sa auto mo ay taxi, kasi palaging gabi bumabyahe..
21. wala ka nang pakialam sa buhay.
22. nahihiya kang magpunta sa mga reunion lalo na't alam mong successful lahat ng ka-batch mo.
23. sasabihin mo field ng trabaho mo IT, di call center.
24. nasusuka ka na pag nakita mo ang pc sa bahay nyo..
25. sasabihin mong tech support engineer ka, pero rep ka lang..
26. pag payday... olats lahat sweldo ng mga kaklase mong board passer.
(8k per month lang sila) isang kinsenas mo na yun... . :P
27. pag day off mo n lang ikaw nkakapaanood ng Eat bulaga at Wowoweee
28. Nde mo na kilala ang mga bagong artista....
29. nde mo n alam itsura ng mall...
30. di ka na maebs sa bhay, sanay ka na sa cr ng 5th floor or ibang floor.
31. gusto mo na ding maglagay ng alcogel sa banyo nyo..
32. ayaw mo nang pumasok sa internet cafe!
33. puro kalyo na wrist at daliri mo.
34. sanay ka na ding mag Niponggo. gozaimas!
35. maglo-lock ka ng pc kahit sa bahay na. pag pndot mo ng CTRL + ALT + DEL iba ang lalabas at matatawa ka na lang sa sarili mo
36. sanay ka ng kumain sa harap ng pc mo kahit nsa bahay...
37. papasok ka sa ofc na nka-jeans, tshirt and cap (astig!)
38. mas malaki sweldo mo sa mga ka-batch mo, nagkakanda-kuba na sila sa trabaho nila
39. puro ka-age mo mga ka-opisina mo, walang old maids and DOMs!!
40. mabilis k ng mag pabili ng corn bits at chicharon sa ermats mo...
41. isa ka na rin sa mga nagbebenta sa free ads (you name it meron dito even endangered species)
42. pag nakakarinig ka ng Kaching!!! akala mo may mail ka na dumating. hehe
43. pindot mo ilong nung tindera kala mo vendo machine.... isa nga
coke syet ilong pala yun! hehehehe...
44. na inlove ka nsa kape...
45. madalasa mong sabihin sa ka IM mo n "email chat n lang tyo"
46. sanay k na makarinig ng napakalakas n pag singa ng sipon... dahil sa japs..
47. marami ka ng naipon na microwavable container
48. at ketchup galing mcdo at julibee
49. pag nagkukwento ka sa mga barkada jargon lahat. di nila maintindihan ang ibig sabihin ng ticket..
50. bumibumili ka ng chicharon sa lahat ng sikyo n makita mo..hehehhehehe
51. pag gumagamit k ng cr,, d ka na nagpa-flush.. kc akala mo kusa na lulubog..
52. sawa ka na internet kasi sa trabaho panay ang browsing..
53. sanay ka na ang katabi mo sinusurprise visit ng GF niya akala kc nambababae........
54. akala mo mo may sarili kang locker sa bahay nyo.....
55. at magtataka ka dahil hindi lahat ng hapon galit sa kumakain ng
chicharon..
56. sanay ka ng magyosi o umidlip pag alas dos at alas kwuatro ng umaga
57. dito ka na makakakita ng gf, bf, or asawa. wala ka ng time
maghanap sa labas.
58. pag may problema ka sa pc mo, una mong ginagawa ay clear cache at cookies..
59. yung iba dito na nakakahanap ng kabit nila eh........
60. nang ho-hoard ka na din ng tissue sa bahay
61. kala mo libre ang kape sa select...
62. libre parking mo sa building, klasmeyts mo nagbabayad araw-araw ng parking..
63. pag nag cr ka...sanay ka na sa gripo na automatic at toilet bowl...
64. nag hahanap ka sa kapitbahay nyo ng mga hapon....
65. pag binabati... ano nlang, pag kinukumusta ka ng mga kabarkada mo, lagi mo sinasabi, GOZAIMAS!!!!
66. naka id ka pa kahit nasa jeep
67. kaya mong tiisin na nde palitan ang damit mo ng 16 hours
68. pagtinanong ng mga ka tropa mo kung ano ang sinusupport mo...sabihin mo msn.com 69. kasi pagsinabi mong passport, di nila alam yun. ako nga dito ko
lang nalaman na may ganun pala eh..
70. ....yung uniform nga ng basketball may passport logo tanong sa
akin nag-aayos kayo ng passport? hehehe anong travel agency? ayus!
quote kita sa hongkong gusto mo!
71. Nasanay ka nang may katabing TL na hindi umuuwi. pagpasok mo
nandun na. pag-uwi mo nandun parin.
72. kahit may malaki kayong speaker sa bahay gusto mo pa din naka-earphones!
73. pudpod na tenga mo sa kaka-pakinig ng paolo santos at nina
74. nung pinasok ng akyat bahay ang bahay nyo, magsisigaw ka ng HACKER!!! HACKER!!!
75. tanong na mahirap sagutin ... " pag-introduce urself na -
76. OO NGA PALA! DATI PAGNAGCOPY PASTE KA SA PC, GINAGAMIT MO ANG RIGHT CLICK, NGAYON, ctrl C AT ctrl V.
77. nagkaroon ka ng galit sa mga hapon
78. naisip mo tuloy yung mga comfort women at gays nung panahaon na yun.
79. dati 1 word per minute ka kabilis magtype, mgayon 2 words per
minute. sanay kc copy and paste lang kya naSF.
80. kahit sa bahay, mahilig ka na mag chenes, chuba, chubaloo at charing...
81. sanay ka nang matulog ng dilat ang mata...kasi d pde pahuli
82. lahat ng style ng pagtulog....maiisip mo...
83. lahat ng kaibigan mo may christmas vacation ikaw wala
84. habang umiihi ka may nagtatanong kung anong oras na
85. yung ex mo may kasama ng iba
86. lahat ng holiday pumapasok ka kasi double pay malaki ang bayad.
87. d2 ka n sa opisina nakabili lahat ng gamit mo..-2nd hand celfon -2nd hand pc -sabon -shampoo -sapatos -tocino -longganisa -hikaw -magazine -tv -ref -aso -libro -tshirt -pants -prepaid card -vcd -dvd -yema pati apartment d2 ka nakakuha
88. d2 ka na nasanay kumain ng pagkain na luto sa microwave
89. d2 ka na nakatikim ng kape na may ipis
90. kahit syampoo ng kabayo meron... hahahaha
91. gusto mo na den bumili ng water dispenser kasi pitsel lang ang nasa bahay nyo...
92. dami mo na naiipon na stirrer(red) galing starbucks kakabili ng kape.
93. nasanay ka nang mgpadeliver ng pagkain.
94. nakakita ka ng artista na nagbebenta ng pgkain sa pantry.
95. dito ka lang makakakita ng pinagsama-samang tinda na:
medyas, vitamins, christmas lights, cologne. yosi, siomai at lahat
ng klase ng pagkain, relos, kalendaryo, stuff toys, make up, kikay
kit, deodorant, kwintas, sasakyan, camera, video, audio, foot spa , milk
spa, bags wallet, sinturon, mamon, hamon,
96. d2 ka na expose sa tapa king, zuppa, yellow cab, jugnos, bermuda hotel's pancit canton, wendy's. north park, star bucks
97. di mo maenjoy christmas party kasi kaylangan mo bumalik sa office dahil may pasok ka pa ng C shift.
98. ice tea ka lang, mga kasama mo.. beer!!
99. nanghihingi ka pa ng baon sa nanay mo kahit mas malaki sweldo mo sa kanya..
100. tapos yung fud magtatake out ka na lang. dito mo na lang sa office kakainin.
101. kapag may natinola crisis at rally... di ka makakasama...pakikinggan mo na lang sa radyo
102. lahat na ng rason para umabsent nagawa mo na
103. dito sa opisina mo nararanasan na napakabagal ng oras!
104. pantry = carenderia!
105. kapag may gusto kang bilhin...titingin ka muna sa freeads...sulit or amazon..

hahaha!.... sino naka relate? taas kamay! tapos mag comment ka ha... ^_^

Call Center Conversations

Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
----------------------------------------------------------------------

Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow! How can you see my screen from there?"

----------------------------------------------------------------------

Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".


Stay Happy! ^_^

Buhay Call Center - The Truth

Below is an article at abs-cbsnews.com about their feature in The Correspondents about call centers and their employees a couple of years ago. I wanted to post this again to spread awareness for most of the graduates today who would like to apply for a call center job.

Mataas na sweldo, magaan na trabaho, no age limit at hindi rin kailangang college graduate. Ang tanging requirement, ganda ng boses at galing sa pagsasalita. 'Ika nga ng iba, "in" ka kapag nasa call center ka. Pero paano kung ang kapalit ng magandang sweldo at iba't ibang benepisyo, ay ang kanilang kalusugan at kaligtasan?

Sad to say, The producers who conceptualized the said episode was not able to capture the truth behind call centers and their employees.

magaan na trabaho easy work-- this is a misconception that a lot of people have about call centers. this is work, serious work and not playtime. as call center agents we are the frontliners of some of the biggest companies around the world. we handle their first line of defense for their businnes, Customer Service. we Filipinos who work in call centers represent these companies to their consumers and we filipinos can spell the success or downfall of these business just on how we deal with their consumers 24/7 and that is not an easy task. the reason why call centers thrive in the philippines is because filipinos have good customer service skills. we are professional workers and we give everything a 100%. i salute all the call center employees who make this feat possible. it means jobs and job security to the filipinos who wanted to work in their own country.

no age limit -- because call centers are equal opportunity employers. they do not set limitations to people's ability to work. it is only here in the philippines where we put an age limit to applications. it really does not matter what age the applicant is as long as they can still deliver quality performance. it is called diversity.

hindi rin kailangang college graduate not necessarily college grad- for cheap call centers maybe, not for the big ones. we encourage our applicants to finish college first before applying. they may also be assisted through schedule requests if they want to continue studying while still employed.

Ang tanging requirement, ganda ng boses at galing sa pagsasalita the only requirement is the voice quality -- for radio stations yes. not for call center. we are not DJs. we also require high IQ and intelligence in call centers. For example, Wil Ison, the 24 yo manager who was featured in The Correpondents. You did not even applaude him for reaching that position in such a young age. if he was employed in a bank, he will only become a manager if he kissed enough bossess ass or because he is already 50 years old. People like Wil were promoted because they are good employees. Most of the call centers have internal application processes that enables the employees to apply for higher position highliting their performance and capabilities and not who their friends are and whose ass they just wiped.

'Ika nga ng iba, "in" ka kapag nasa call center ka. You are "IN" if you are a call center agent- this is not a fad. we are working, we pay our taxes, we are productive citizens of this country. we chose to stay and earn here in our own country rather than go abroad and contribute to the brain drain. we earn a lot beacuse we work hard. we are thankful for the good education we were provided by our parents that gave us the competencies we have now. we are working for multinational companies and we get promoted. most of us 21-30 years old and we are managers, supervisors and senior managers.

we may not be doctors or lawyers but at least we are not corrupt. we are productive and we make sure that our families and our future families will not be included with the uneducated, paid rallyists in EDSA, who do not even understand why they are there. we are not a burden to the government, they should even be thankful because it is our tax, the middle class tax, that makes it possible for the Philippines to stay alive.

instead of potraying us as obese, smoking insomiacs....why not thank us? applaude our achievements, be proud that we are very good with what we do that's why investors come in to the philippines. ask the government to provide security to the employees who have different schedules from the normal 9-5 workers? ask them to take care of us and in return we will work harder, show the companies that it is worth investing in the philippines, we will continue to pay our taxes and slowly but surely help our country progress.
- frm a Call Center Supervisor in Pasig City

Buhay Call Center - How to Sleep at Work

Today, I saw this funny video compiled by a friend - ron14grl...
Having dabbled at a call center life for more or less 2 years... I can't help but remember those times I sat at the same chair and was trying to be awake handling calls and sounding chirpy on the phone in the wee hours of 12 am to 4 am...

Now, some people might wonder... pano ba ang buhay call center pag "petiks" at walang calls?



Pag pagod ka na.... Itulog mo.. sa break room! ^_^

Dilemma

BRING ME TO LIFE
- EVANESCENCE
how can you see into my eyes like open doors,
leading you down into my core,
where i've become so numb.
without a soul, my spirit sleeping somewhere cold,
until you find it there and lead it back home.

wake me up inside,wake me up inside,
call my name and save me from the dark.
bid my blood to run,before i come undone
save me from the nothing i've become.
bring me to life

now that i know what i'm without,
you can't just leave me.
breathe into me and make me real.
bring me to life.

wake me up inside,wake me up inside,
call my name and save me from the dark.
bid my blood to run,before i come undone.
save me from the nothing i've become.
bring me to life.bring me to life

frozen inside without your touch,
without your love, darling,
only you are the life among the dead.
bring me to life.
wake me up inside,
wake me up inside,
call my name and save me from the dark.
bid my blood to run,
before i come undone.
save me from the nothing i've become.
bring me to life.bring me to life.

************************

here i am, at work pa rin. kanina pa tumutuka tuka. Inaantok. di kasi maayos tulog ko kanina. eventhough umabsent me kagabi, hindi pa din ako nakabawi. Inuubo pa rin ako. Wala ring kwenta and pagpunta ko kanina sa makati med to get a check up as well as a medcert. Di pumayag yung doktorang masungit na bigyan ako ng rest day eventhough ubo ako ng ubo. Leche! and hirap ng buhay... life is unfair talaga. walang ka wenta wenta yung binigay nya saken medcert. Kya eto kahit masama pa rin ang pakiramdam eh nasa work at nag papakamatay.

*******************

Di ako pumasok Saturday night.Partly because masama pa rin ang pakiramdam
ko, kulang sa tulog at malakas ang ulan. During those moments, i can't help but
think of what happened earlier. 7:30Am Saturday nko nakauwi. umaga na.
Inumaga nako...... . Wala ako tulog at super pagod. Kaya inis na inis ako kay mama while she was interrupting my sleep and bothering me to go to glorieta to buy her something. Kesyo padating na daw si ate nalin and i have to make it padala to her. fine, went to glorieta with ate nalin and bought the tela. pagkatapos kong pasakayin si ate nalin sa bus pa dasma, i went back to glorieta ... sale ang buong mall. I bought two pairs of pants sa SM makati though. So when i finally arrived home around 7pm, medjo groggy na talaga ako sa pagod at sama ng pakiramdam.

********************

Are you wondering where i went Friday night? Thursday june 1, afternoon, Sykes Asia called me and conducted a phone interview. It seems i passed it so Ann(the interviewer) scheduled me for an exam the next day. Friday June 2, 10am i took an exam at One San Miguel Building.
When I went to the place, there are so many people. Most of them are walk in applicants. The place was great. It's how an international call center should look. It's where I'm going to work.(ehehe... pero dapat ko muna ipasa yung interviews) Fortunately i was able to pass the exam, so the next stage was another interview. I was scheduled for an Interview later that day 2pm. I thought that would be the final interview yet Ms. Marge(the interviewer) said I'm only on the 3rd phase of a 5 -phase application period on sykes. If i passed i still had to come back for another interview with the Account(manager) and the CLIENT. mhew! grabeh naman dito. sa iba call center ... initial interview, exam , tapos final interview na.... dito madami pa pla. I hope I pass though. I really really need to move on to bigger and better things na. And what more than to be a part of Sykes.

****** this has been edited and a few entries have been deleted*****

i just made my life complicated..... i feel that i really need to do something... bago pako tuluyang mabaon sa problemang di ko naman kayang panindigan. Simple lang naman ang solusyon eh.... get rid of the thing that makes your life complicated .... pa simplehin naten ang buhay.....


"wake me up inside, wake me up inside, call my name and save me from the dark
bid my blood to run, before i come undone save me from the nothing i've become ....."

end of log.

Idle Mind

im now here at work. petiks to the max. system is down. and relaxing, chiilin out, listening to music, net surfing, watching dvd. wahaha. Masaya ang call center life tuwing system down. no complications. no irate customers and no problems to solve. but duh! in my dreams!
**********************
im currently reading a soft copy of Da Vinci Code by Dan Brown. i got curious to read the book after i watched the movie. i know its just fictional but its interesting that the author imagined that Jesus, is said to have a wife - Mary Magdalene. great imagination Mr. Brown. Nyway, reading the book seems to be a better way to spend some of my petiks time here at work. Naghihintay na mag uwian na or mag up ang system, whichever will come first.

***********************
My picture held a commotion awhile ago with all my coworkers. A picture that was left of the 4 pictures i erased from my phone. i regret deleting those since they are good shots however i dont feel like keeping a picture like that on my phone.
Last March 28, i took some pictures using my camphone it was like 10 or more pitctures of myself at my post. petiks time din nun. and that's what i usually do if i get bored. use my camera phone. I didnt realized it until a month later that 4 of those pictures captured a "ghost". I do know that there are lost souls at our office. My office workers especially those who have open third eyes shares alot of stories of how they see a woman, a naugthy little boy and a black man at work. endof April, i was always seated with Rochelle, and to prevent each other from falling asleep at work ... we keep ourselves busy by talking about ghost and telling ghost stories. I was too curious that i surfed thru the net and found a forum moderated by the people who publish Philippine Ghost Stories - a series of books retelling ghostly encounters. It was a nice site and i got hooked. Learned a lot from them. I especially liked the part that if the people with active third eye looks at a pictures with a ghost or an entity they would feel a headache. *damn why is my head starting to ache right now* I got my cp and looked closely at all my pictures. scrutinizing them and zooming them at every angle. then i found one picture with me at my post .... behind me was the server room ... a three-room made as one with glass as its window. its a big server room yet only a portion of it is used. Dun sa pinakadulo ng room kita sa glass na may lalaking nakaside view. Di maaninag yung face nya. Basta itim yung face at white yung damit nya. I thought he might be a technical person just checking the servers. Again, he can be seen to three more pictures. I didnt gave a big deal out of it but when i checked the time that those pictures was taken..... i freaked out. the first picture was taken 12:12am (i work in a call center ) ...... and the second, third and fourth picture was taken around 1:54 with seconds difference that was almost 2 hours span from the first pic to the 4th pic. you might say, not a big deal eh but..... that was the time that it downed on me that technical people doesnt reach that part of the server rooms since there are no computers at the last end or last window. Just a hollow ref-like server box. They dont stay at the same place for a very long time kasi tsi ne check lang nila yung mga cables and plugs then aalis na. Theres no way na pwede cla mapasama sa pictures ko accidentally dahil they dont stay there for 2 hours. And the man on the picture does not have a face. Black lang talaga. When i showed it to my co-workers na may open third eye... they were shocked. all 3 of them confirmed that this is a malevolent entity. We sent it to rochelle, whos phone is a 6600 with 100% zoom and kitang kita talaga ang face nya. In one picture, na kaharap pa sya and its interesting na may naaninag ako na sungay at goatee. *shocks! nananakit ang batok ko... nakatalikod ako actually sa server room while writing this entry*. I was scared. Unfortunately I kept the picture for like a week kaso natakot din me kaya inerase ko na sila sa memory card ko. May isa pang naiwan, an MMS copy nung ni try kong i send sa bestfriend kong si mae. When i showed it to my other officeates kanina .... ehehe... alot of them ay natakot din. I hope i can find a way na ma post dito yung pic. By the way, I dont know if its coincidence but ...... March 28, the day i took the pic, was the day that my mom needed hospitalization. She experienced great pain in her womb that she required emergency operation. Creepy but is it a sign or just plain coindcidence. ???

Edited: Here is the picture.


end of log.

.CHANGE.

im recently preparing for a change in my life . new year new beginnings...... i wont say what change it is yet but i'm taking steps... slowly but surely. Its the year of the dog and im destined to be lucky this year... so watch out!

.bakasyon tayo.

i am still enjoying my grand vacation! yahooooo!!!!

saan ka makakakilala ng taong may 3 day suspension sa work yet nagtatambling sa tuwa! hahaha!.....

ayus! kase pahinga to the max... no more irate americans... no more harrassment.... and no more MFS s (Monitoring Fact Sheet aka QA or in my words...Monitoring Fucking Shit!) ... FOR THE MEANTIME...

sarap ng bakasyon ng lola mo!
biruin mo... skedule ko this week ay....
10/22SAT- OFF
10/23SUN- 10-7AM
10/24MON -susp
10/25TUE - susp
10/26WED - susp
10/27THU - 8-5AM
10/28FRI - OFF
10/29SAT - OFF
10/30 SUN ---- hmmmm.... undas to noh ? mag SL kya ko para whole week vacation? SAYA! :p

God is good talaga noh? biruin mo 2 days in a week lang ako may pasok! san ka pa?!
wahaha! uwi kami sa Cavite.....

.God is good.

*things to be thankful for*

1). Nakapasok na naman ako sa top 7 collectors , im #3.. yipeeee! P250.00 pandagdag allowance.
2). Nakabakasyon ako ng matagal tagal sa Cavite last Thursday night until Sunday evening... with the very special persons in my life... my mom, my honey and mah bro.
3). Approved ang credit card application ko... hehe... shopping tayo?
4). Malapit na mag October 4, one year n ako sa Q... Salary Loan? anyone? hahaha! watta my gotta do perhaps a business, a new cellphone, or house renovation sa Cavite... or anu pa kya? bwahaha! :P

.Call Centers.

~*source unknown*~
******************
There is no doubt the call center industry holds the current record for being the country’s "sunshine industry." The momentum which industry pioneers and leaders have built in the past seven years has successfully positioned the Philippines as a global player in call center services as well as in other fields related to business process outsourcing (BPO) and information communication technology (ICT). Even with the pressure in the US congress to keep American jobs from going overseas, the place of the call center business in the country is secure and promises continuous development in the coming years.
It can’t be helped, not even in the US. A reality check on both the cost benefits and the caliber of Filipino knowledge workers shows how prudent it is for American companies to outsource to the Philippines. Filipino knowledge workers have been consistently rated as "world class" by international business CEOs and analysts in both BPO and ICT. Complemented with our capacity for good English and affinity with the American culture, Filipinos working as call center representatives may indeed be considered world-class.
As the latest industry and government projections demonstrate, the Philippines is slowly but surely becoming a serious global competitor and may be expected to become the world’s call center capital in a few years.
There are, however, some concerns which the industry needs to address to ensure that such projections are attained and sustained for the long term. I name and discuss a few in what follows.
Expansion Of Educational Programs
One of the most important concerns is the need to make the Filipino workforce more proficient in both spoken and written English as well as in analytical and critical thinking. This is especially true for those who have just graduated from college and plan to apply for jobs in the call center industry where employment demands presently number by the thousands. Their command of English have to be superior if they are to make themselves competitive in an industry that is becoming more and more selective in its job recruitment.
Efforts to address this concern are well on their way as call center companies begin to invest resources to set up their own training centers wherein new recruits may receive English enhancement courses and additional instruction on customer related skills. There are also similar efforts initiated by some universities and colleges by including elective courses that prepare students for professional work in the industry. Accredited institutes and academies have also sprung up wherein the aspiring and the newly hires may receive training before they begin work.
Still, much room remains for expansion especially in making such courses and learning more available to as many aspirants as possible. They should be established not only in key cities in the country, but even in provincial towns and municipalities to make sure that potential candidates , through enhancement training and better preparation, may have equal opportunities regardless of educational background and social standing.
There is also the need to align course content and training programs with actual industry job requirements. Call centers are quite specific in their selection criteria, oftentimes accepting only those applicants who demonstrate capabilities in multi-tasking and lateral thinking, and who possess a multi-disciplinary background. As such, it is important to build better coordination between industry players and training organizations to make sure that aspirants and new recruits are trained for the right skills and that the industry improves on its job matching performance.
Mustering Industry Growth
Another important concern is the need for the industry to effectively manage its own rapid growth so as to protect itself from certain backlashes usually associated with over expansion. Efforts must be exerted to ensure that what we are now enjoying becomes sustainable and progressive.
To address this, call center companies need to monitor and document the quality of their customer care programs in view of periodic benchmarking. There should be no place for guess work and intuitive assessments of how their services rate vis-a-vis actual customer satisfaction. Numbers and statistics from empirical research will have to be recorded, noted, analyzed and exploited for the sake of providing internal controls that could anchor the whole industry.
Industry players also need to consolidate, by way of federations and associations, for the sake of maintaining industry standards through knowledge management and sharing. This will require the strengthening of industry collaboration whereby big and small players are able to share business data, strategies, and methodologies with fluidity. Coupled with stronger partnership with government ICT and BPO agencies and adequate infrastructure improvements, such collaborative efforts can make for a more equitable industry with regards resources, capabilities, and knowledge.
The principle behind this is, of course, the building up of an entire industry, not just of individual companies, as a global competitor capable of standing up to other world players. It’s the "together we stand" dictum that motivates it.
Linkages With Other Outsourcers
Integration should not only take place among call center players but must carry over to companies involved in other kinds of business outsourcing. This means that call centers will have to link up with other companies that offer other forms of customer contact services such as e-mail, chats, and cellphone text messaging or SMS.
The idea of to build a business network with a structure that easily allows for both the sharing of technology and the exchange of manpower.
The industry then becomes interconnected and synergy becomes possible. Different companies and industries would come to function as parts of a whole rather than isolated silos operating for their own survival.
There will also be the widening and deepening of job opportunities as employees from one industry find that career choices are also available to them in parallel or complimentary industries. The know-how they have gained from their previous employment is not thrown away as they move on to the next job, but instead serves as bridge for either vertical or horizontal job mobility.
Again, it’s the "together we stand" philosophy which is actually logical and to be expected given that the very business of outsourcing exists only thanks to a highly interconnected technology —— the Internet. Simply put, the industry must interconnect to survive and to prosper.
Global & Generative Leadership
There is also the need to build up a strong internal leadership that can push industry players to become more aggressive in meeting market needs and in creating business opportunities, innovations, and landmarks. Such leadership will be responsible for taking on the reigns of the industry and guiding it through a course that is steep in global competition and challenges.
It is a leadership that understands the dynamics of globalization vis-a-vis domestic policies and is capable of handling the growing interdependence among national economies. It must be able to open up opportunities for the country through active promotion and must be capable of responding to the demands of the global market through well projected developments in technological infrastructure and services.
This kind of leadership can generate new landmarks for the industry because it understand the relationship between domestic policy and the needs of the global market. It can position the Philippines higher up the global BPO and ICT hierarchy by leveraging the country’s inherent strengths and by maximizing value-added services. Above all, it can build on the country’s newfound credibility and capitalize on the foundation that has just been created through sound policy formation and implementation.
Hope For The Future
The economic expectations that have been pinned on the call center industry are realistic and potent. They come from concrete performance ratings and carefully assessed projections that represent what call centers are doing for the country’s economy. Indeed, the industry gives many Filipinos much reason for encouragement and optimism; it gives a sure sign that the Philippines can really make it big in the global stage.
But as the industry builds on to make the Philippines the e-services hub of the world, it needs to realize that periods of rapid growth should also be times for taking stock. It needs to understand more assuredly the importance of strengthening its foundations in order to become better prepared for future growth. In addressing important concerns while the going is good, the Philippine call center industry can truly become all that it promises to be —— a beacon of hope for all of us.
(The author is a pioneer in the call center industry as well as a leading consultant in human resource development for BPO and ICT companies in the country. She serves as government adviser in ICT matters and currently heads a committee dedicated to the promotion of the outsourcing business here and abroad. — Ed.)

.Sleepy.

inaantok ako..... huhuhu! anu ba to? tumungga na nga ako ng isang bote ng Lipovitan Ira energy drink coz i know kulang ang tulog ko tapos..... waaah epek pa rin! wacha! inaantok ako!

.Can't Sleep.

here i am writing my thoughts and ideas .... a lot of thuisngs are runnng in my head ..... i wanna sleep but i cant my eyes are drooping now... but i have a lot of things to say ..... wait! i thought i have a lot to say! my gosh! i forgot! i had a lot to say.......... but not right now..... i gotta go home mhan! i wanna sleep! yo! chill out! ciao! * hugs* nyt nyt!

*nyt nyt ka jan! kita mong 3:15 ng hapon!"
*og og! vampire ako weh! sa araw ako dapat tulog!*

babush!

.Aja!.

post ko lang.... ive seen him in the hallways of my workplace but never cared enough to get his name.... from what i only know about him... he is part of the technical team ... ung cute na boylet sa technical dept na parang skulboy.... minsan pa ng naitanong ko kung bakla ba cya ?eh....waahaha... luphet!



nyway, now i know his name *sikreto di ko sabihin sau* .... and former klasmeyt pla xa nung frend ko na c trexxy from teletech .... and kamukha pla xa ni martin.... ung sa LOVERS In PARIS?.... Aja! wekekek......